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COVID-19: Update on the recommendations

COVID-19 : Mise à jour des recommandations

Friday March 20th, 2020

The information and recommendations provided by the RGCQ are of a general nature. Their application must be adapted to the situation in your co-ownership. We invite you to regularly consult the instructions issued by the various levels of government and to consult the appropriate professionals when necessary.

We invite administrators, co-owners and service providers to be leniant so this episode gets resolved in the best conditions.

The best tool for administrators is effective communication which shares useful information and protects confidential information about co-owners.

Here is the information that is available and our recommendations regarding the situation in co-ownerships:

  • You should strictly follow the health instructions decreed by the government;

  • To assist in the comprehension of these measures, you should print and display the posters and pamphlets produced by Health Canada in the common areas;

  • You should clean and sanitize the hard surfaces in your common areas such as: doorknobs, elevator knobs, work surfaces, light switches, waste drop handles, bathroom faucets and counters more frequently;

  • In accordance with the recommendations of the Government of Quebec, you should close swimming pools, spas, saunas, training rooms and all other facilities with similar vocations until March 30th. During this time, you must continue their maintenance (find more information here);

  • As long as the Quebec government maintains its position on gatherings, you cannot hold an assembly of 250 people or more and you should delay any assembly regrouping less than 250 people;

  • You should hold your board meetings electronically or by telephone;

  • You should evaluate the renovations that were planned according to their priority, their urgency and their location (in the common areas or in the private areas) before carrying them out;

  • You can contact your regular service providers to inform them of your situation and of the decisions you will make regarding their services during this period;

  • You must keep the information you hold regarding the health and situation of the occupants of the co-ownership confidential, except in the event of an express instruction from the authorities;

  • As soon as you notice a payment default regarding the common expenses, you should contact the co-owner to find out if the delay results from an interruption of activities due to COVID-19. You should conduct an agreement in advance and be proactive in ensuring the financial health of the co-ownership;

  • If cleaning and maintenance tasks are carried out by volunteers, you must provide them with all of the necessary equipment to avoid an infection by COVID-19.

Frequently asked questions

What to do if a co-owner returns from abroad or has symptoms?

In the current situation, the power of administrators and building managers is limited. As of the date of this press release, the government has not issued a statement that provides administrators with the authority to prohibit co-owners from walking in the common areas or to compel them to observe preventive isolation.

However, you should implement enhanced disinfection and cleaning measures.

You can help co-owners respect the conditions of isolation by facilitating waste and grocery management, by implementing measures adapted to your co-ownership (for example, delivery at your door) and by following the sanitary measures put in place by the government.

If you are aware of a case in your co-ownership, this information should remain confidential.

The June 13th deadline is approaching. How can the description of the private portions be approved on time?

There are still several weeks prior to June 13th and the current situation does not prevent you from carrying out all the nessary preparatory and consultation work. The only step that you cannot undertake at the moment is getting your description of the private portions approved by the general meeting of co-owners.

Without holding a meeting for the moment, you can organize consultations with your co-owners on this subject by email, printed documents (on request), or videoconferences. These consultations are informal and do not meet the same criteria as an assembly, but they will allow you to receive comments from the co-owners.

Once the conditions allow it, and the government re-authorizes (or ceases to advise against) gatherings, you can call a meeting and guarantee a rapid adoption.

A co-owner does not want to provide access to their private portion for the syndicate to carry out work. What can we do?

For the moment, we recommend that you assess the necessity and the urgency of all the planned works. If the work planned inside a private portion is not urgent and does not endanger the integrity of the building, we recommend that you postpone it to a later date.

If it is an emergency, such as a water damage, the work must be carried out without delay. Make sure that all the parties involved respect the health regulations in force.

Useful links

The content found in the links below is the author’s sole opinion and does not reflect the position of the RGCQ. They are presented for informational purposes only.


The Quebec government and COVID-19

The Government of Canada and COVID-19

Awareness resources COVID-19 from the government of Canada

Video with Me Yves Joli-Coeur and Me Yves Papineau on the coronavirus (French only)

The steps required in a written resolution

The coronavirus and the syndicate’s activities (French only)

The coronavirus and life in co-ownership (French only)

The coronavirus and your co-ownership (French only)

The coronavirus and the payment of common expenses (French only)

RGCQ’s Infoletter on COVID-19

RGCQ’s Infoletter on Pools